PRE-INFORMATION FORM AND DISTANCE SALES AGREEMENT

A. PRE-INFORMATION FORM

ARTICLE 1 – SELLER INFORMATION

Seller: ANİSAH GIDA SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Address: Zafer Mah. 177. Sk. A Blok No:2, Esenyurt / Istanbul / Türkiye
Phone: +90 850 241 73 02
Email: info@anisahcoffee.com.tr
MERSIS No: 0609-0755-0010-0001
Tax Office / Tax No: Avcılar / 6090755001
Trade Registry No: 112507-5
Website: anisahcoffee.com

ARTICLE 2 – BUYER INFORMATION

The BUYER is the natural or legal person who places an order through anisahcoffee.com.

The name, surname/company name, delivery and billing address, telephone number, email address, and other contact information provided by the BUYER when placing the order shall be taken as the basis.

ARTICLE 3 – PRODUCT AND PRICE INFORMATION

The type, quantity, basic characteristics, unit price, total sales price including taxes, delivery costs (if any), discounts, and payment method of the product(s) subject to the order are displayed on the website and in the order summary at the time the order is placed.

Before completing the order, the BUYER may review the basic characteristics of the product, the total price, and the payment and delivery information.

ARTICLE 4 – PAYMENT

The BUYER may make payment using one of the payment methods offered on the website at the time of ordering.

If payment cannot be completed or is not approved by the relevant bank or payment service provider, the order may not be processed.

ARTICLE 5 – DELIVERY

Orders are prepared after payment confirmation and, unless otherwise stated on the relevant product page, are generally handed over to the carrier within 1–3 business days.

Shipments are carried out via Aras Kargo and Hepsijet. The carrier may be selected based on the delivery address, operational availability, and shipping conditions.

Delivery times may vary depending on the delivery address, carrier operations, public holidays, promotional periods, and extraordinary circumstances.

For sales of goods, unless a different period has been agreed by the parties, the product shall be delivered within the maximum period prescribed by applicable legislation.

ARTICLE 6 – RIGHT OF WITHDRAWAL

Where the BUYER qualifies as a consumer in a distance sale, and subject to the statutory exceptions, the BUYER may exercise the right of withdrawal within 14 days from the date of delivery without providing any reason and without paying any penalty.

The right of withdrawal may also be exercised before delivery of the product.

To exercise the right of withdrawal, it is sufficient for the BUYER to notify the SELLER in writing or via a durable medium within the applicable period.

Notifications may be sent to info@anisahcoffee.com.tr.

Where the right of withdrawal is exercised, the return of the product and reimbursement shall be carried out in accordance with applicable legislation.

ARTICLE 7 – EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal cannot be exercised in circumstances specified under applicable legislation.

These include, in particular:

• products prepared specifically in accordance with the consumer's requests or personal needs,
• products that may deteriorate rapidly or have a limited shelf life,
• products whose protective packaging, seal, tape, or similar protective elements have been opened after delivery and which are not suitable for return for health or hygiene reasons.

Other statutory exceptions to the right of withdrawal remain applicable.

ARTICLE 8 – RETURNS

Where the right of withdrawal has been duly exercised, the BUYER shall return the product to the SELLER or a person authorized by the SELLER within the period prescribed by applicable legislation.

The BUYER will be provided with the necessary information regarding the carrier and shipping method to be used for the return.

The SELLER shall make any reimbursement required following the exercise of the right of withdrawal within the period and in the manner prescribed by applicable legislation.

Unless otherwise provided by applicable legislation, reimbursement shall be made using a payment method compatible with the method used by the BUYER for the original purchase and in a manner that does not impose any cost or liability on the BUYER.

ARTICLE 9 – DEFECTIVE, INCORRECT OR DAMAGED PRODUCTS

If an order is delivered incorrectly, incompletely, damaged, or defective, the BUYER may contact the SELLER.

If there is visible damage to the package at the time of delivery, the BUYER is advised, where possible, to request that the carrier prepare a damage report.

The absence of a damage report does not affect any mandatory statutory rights of the consumer.

Consumers retain all statutory remedies and other legal rights available to them in relation to defective goods.

ARTICLE 10 – COMPLAINTS AND DISPUTES

The BUYER may submit requests and complaints concerning orders or products by contacting info@anisahcoffee.com.tr or calling +90 850 241 73 02.

In consumer disputes, applications may be made to the relevant Consumer Arbitration Committees or Consumer Courts in accordance with the monetary thresholds and jurisdictional rules prescribed by applicable legislation.

Where mandatory mediation is required as a prerequisite to litigation under applicable legislation, the relevant provisions shall apply.

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B. DISTANCE SALES AGREEMENT

ARTICLE 1 – PARTIES

This Distance Sales Agreement is concluded electronically between the following parties.

SELLER

ANİSAH GIDA SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Zafer Mah. 177. Sk. A Blok No:2, Esenyurt / Istanbul / Türkiye
Phone: +90 850 241 73 02
Email: info@anisahcoffee.com.tr
MERSIS No: 0609-0755-0010-0001
Tax Office / Tax No: Avcılar / 6090755001
Trade Registry No: 112507-5

BUYER

The person who places an order through anisahcoffee.com and provides their identity, contact, billing, and delivery information when placing the order.

ARTICLE 2 – SUBJECT OF THE AGREEMENT

The purpose of this Agreement is to determine the rights and obligations of the parties regarding the sale and delivery of the product(s) ordered electronically by the BUYER through the SELLER's website, anisahcoffee.com.

This Agreement shall be applied in accordance with Law No. 6502 on Consumer Protection, the Regulation on Distance Contracts, and other applicable legislation.

ARTICLE 3 – PRODUCT AND ORDER INFORMATION

The basic characteristics, quantity, sales price, taxes, discounts (if any), delivery costs, payment method, and total order amount of the products subject to the order shall consist of the information displayed on the website and in the order summary when the BUYER completes the order.

The BUYER acknowledges that they have reviewed and electronically approved this information before completing the order.

ARTICLE 4 – PAYMENT

The order amount shall be collected using the payment method selected by the BUYER from among the payment methods offered on the website at the time of ordering.

If payment is not completed, is cancelled for any reason, or is not approved by the relevant bank or payment service provider, the SELLER's obligation to deliver the product may not arise.

ARTICLE 5 – DELIVERY

The SELLER shall send the product subject to the order to the delivery address specified by the BUYER.

Unless otherwise stated, orders are generally handed over to the carrier within 1–3 business days following payment confirmation.

Shipments may be carried out via Aras Kargo or Hepsijet.

Delivery times may vary depending on the delivery address, carrier operations, public holidays, periods of high demand, and circumstances beyond the reasonable control of the SELLER.

For sales of goods, unless a different period has been agreed by the parties, delivery shall be completed within the maximum period prescribed by applicable legislation.

ARTICLE 6 – IMPOSSIBILITY OF PERFORMANCE AND EXTRAORDINARY CIRCUMSTANCES

If delivery of the ordered product or performance of the Agreement becomes impossible, the SELLER shall inform the BUYER in the manner prescribed by applicable legislation and refund any amounts collected within the period required by applicable legislation.

The BUYER shall be informed of extraordinary circumstances beyond the SELLER's control that affect delivery.

ARTICLE 7 – RIGHT OF WITHDRAWAL

Where the BUYER qualifies as a consumer, except in circumstances excluded under applicable legislation, the BUYER may withdraw from the Agreement within 14 days from the date of delivery without providing any reason and without paying any penalty.

The BUYER may also exercise the right of withdrawal before delivery of the product.

It is sufficient for the withdrawal notice to be sent to the SELLER in writing or via a durable medium within the applicable period.

Withdrawal notices may be sent to info@anisahcoffee.com.tr.

ARTICLE 8 – EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal shall not apply to contracts and products for which the right of withdrawal is excluded under applicable legislation.

In particular, the right of withdrawal may not apply to:

• products prepared according to the BUYER's requests or personal needs,
• products that may deteriorate rapidly or have a limited shelf life,
• products whose protective packaging, tape, seal, or package has been opened after delivery and which are not suitable for return for health or hygiene reasons.

Other statutory exceptions remain applicable.

ARTICLE 9 – RETURN PROCESS FOLLOWING WITHDRAWAL

After notifying the SELLER of the exercise of the right of withdrawal, the BUYER shall return the product to the SELLER or a person authorized by the SELLER within the period prescribed by applicable legislation.

The BUYER shall be informed of the carrier and shipping method to be used for the return.

Where the right of withdrawal has been exercised in accordance with applicable legislation, the SELLER shall make any required reimbursement within the periods and in accordance with the procedures prescribed by applicable legislation.

ARTICLE 10 – DEFECTIVE GOODS

Where a product is defective, all rights of the consumer arising under Law No. 6502 on Consumer Protection and other applicable legislation remain reserved.

Nothing in this Agreement shall be interpreted as excluding or limiting any mandatory statutory rights of the consumer.

ARTICLE 11 – PERSONAL DATA

Personal data relating to the BUYER may be processed in accordance with applicable personal data protection legislation for purposes including receiving and processing orders, completing payments, delivering products, providing customer service, and carrying out related operations.

Further information regarding the processing of personal data is provided in the relevant privacy and personal data notices published on anisahcoffee.com.

ARTICLE 12 – RESOLUTION OF DISPUTES

Consumer disputes arising from this Agreement may be submitted to the relevant Consumer Arbitration Committees or Consumer Courts in accordance with the monetary thresholds and jurisdictional rules prescribed by applicable legislation.

Where mandatory mediation is required as a prerequisite to litigation under applicable legislation, the relevant provisions shall apply.

ARTICLE 13 – ENTRY INTO FORCE

Before completing the order, the BUYER acknowledges that they have reviewed and electronically approved the preliminary information regarding the basic characteristics of the product, total sales price, payment and delivery conditions, and the right of withdrawal.

This Agreement enters into force upon the BUYER's electronic confirmation of the order.

Any mandatory rights granted to consumers under applicable legislation remain unaffected.